Customer Support Manager

Job Summary

A company is looking for a Manager, Customer and Product Support.

Key Responsibilities

• Lead a multi-tiered support team to ensure customer satisfaction and effective product utilization
• Monitor team performance against KPIs and SLAs while providing coaching and feedback
• Collaborate with internal stakeholders to resolve customer queries and improve support processes

Required Qualifications

• 3-5 years of management experience in a global business environment
• Experience in hiring, onboarding, and performance management of team members
• Strong understanding of technology and systems relevant to customer support
• Familiarity with tools such as Zendesk, Salesforce, and JIRA
• Ability to analyze operational data and derive actionable insights