Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to oversee the delivery of an exceptional support experience.

Key Responsibilities:

• Manage a large team within the Customer Support department, meeting operational targets
• Lead and maintain a culture of top performance, mentoring team members for growth
• Drive key metrics to ensure service quality and manage customer escalations effectively

Qualifications:

• 6+ years of Customer Support experience, with at least 3 years in a management role
• Proven track record of exceeding goals and achieving success
• Advanced proficiency with customer support technologies and tools for SaaS
• Experience in attracting, hiring, and retaining talent globally
• Prior experience in a tech startup or similar environment is preferred