Customer Support Manager

Job Summary

A company is looking for a Manager of Customer Support to lead their customer service team.

Key Responsibilities

• Lead and mentor a team of customer support agents to achieve departmental goals and maintain high customer satisfaction
• Oversee daily operations, manage team metrics, and implement processes to enhance customer experience
• Collaborate with cross-functional teams to address customer feedback and improve overall support strategies

Required Qualifications

• 3-5+ years of experience in customer support, operations, or tech support, with at least 2 years in a leadership role
• Deep knowledge of Excel and familiarity with Salesforce; ability to learn new platforms quickly
• Proven ability to inspire and develop high-performing teams while holding them accountable
• Exceptional organizational skills to manage competing priorities in a fast-paced environment
• Flexibility to work extended hours and provide on-call coverage as needed