Customer Support Manager

Job Summary

A company is looking for a Customer Support Specialist (Fully Remote).

Key Responsibilities

• Lead and manage the customer service function to ensure high-quality support for clients and partners
• Develop and implement customer service policies and procedures aligned with business goals
• Monitor customer service metrics to identify improvement areas and drive team performance

Required Qualifications

• Minimum 6 years of experience in customer service for a tech or SaaS company, with at least 2 years in a managerial role
• Strong understanding of customer service practices and customer journey management
• Previous experience in the insurance or InsurTech space is a strong advantage
• Proficiency with customer support platforms and CRM systems (e.g., Jira, Zendesk, HubSpot, Salesforce)
• Fluent in English; additional language skills are a plus