Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead and optimize support and order fulfillment operations.

Key Responsibilities

• Manage day-to-day operations of an outsourced customer support team and ensure alignment with company standards
• Track and analyze key performance metrics, providing data-driven insights for optimizing support operations
• Identify inefficiencies in support workflows and implement strategies to enhance productivity and customer satisfaction

Required Qualifications

• 4-7 years of experience in customer support management, preferably with outsourced teams
• Proven track record of managing customer service KPIs and driving performance improvements
• Experience with support tools and CRM platforms, with a preference for Zendesk
• Strong analytical skills with the ability to interpret data and present actionable insights
• Process-oriented mindset with a passion for operational excellence and continuous improvement