Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead a specialized support team focused on customer success and technical solutions.

Key Responsibilities

• Manage customer support escalations and mentor Customer Support Engineers
• Review cases and metrics to ensure departmental success and adherence to service level agreements
• Create and enhance processes and procedures while advocating for customers and engineers

Required Qualifications

• Minimum of 3 years' experience leading a highly technical team
• 10 years' experience in customer-facing roles
• Strong technical skills and understanding of big data
• Experience with technologies such as Splunk, Elastic, Kafka, or related tools
• Familiarity with cloud platforms like AWS, Azure, or GCP