Customer Support Manager

Job Summary

A company is looking for a Manager, Support.

Key Responsibilities

• Recruit, hire, train, and manage a team of Customer Support Experts
• Establish and maintain metrics to measure team performance and provide reports to leadership
• Handle escalations from clients and improve processes in collaboration with internal stakeholders

Required Qualifications

• Associate or Bachelor's degree, college diploma in a related field, or equivalent experience
• Minimum of 3 years in software support or customer service roles
• 3 years of experience using or administrating CRM or financial management software
• At least 2 years of experience in a leadership role with direct reports
• Strong knowledge of accounting systems and proficiency with relevant software