Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support to lead a team focused on enhancing customer experience.

Key Responsibilities

• Improve onboarding, training, and development programs for the support team
• Analyze workflows and performance metrics to optimize support processes
• Collaborate with internal teams to test and optimize AI-driven support tools

Required Qualifications

• 4+ years in a customer support or customer experience leadership role
• Proven experience in building and scaling support teams
• Experience in designing and delivering training programs
• Familiarity with support platforms, preferably Zendesk
• Intermediate understanding of AI tools