Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.

Key Responsibilities

• Manage a team of Customer Support Engineers and support global customer service strategies
• Recruit, train, and develop employees while monitoring performance and ensuring compliance with policies
• Analyze customer service metrics and implement improvements to enhance service quality and operational performance

Required Qualifications

• Bachelor's degree and 7+ years of relevant experience, including 5+ years in a management role
• Experience in developing and leading both local and remote teams
• Strong analytical skills and the ability to resolve problems effectively
• Demonstrated ability to be an inspirational leader and motivator
• Knowledge of computing and technical environments