Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences.

Key Responsibilities

• Take ownership of customer satisfaction and manage issues to resolution
• Monitor support metrics and manage high-priority escalations
• Collaborate with cross-functional teams to enhance customer experience

Qualifications

• 5+ years of experience in technical support, with 2+ years in a leadership role
• Experience in Security and SaaS or software product support environments
• Understanding of support KPIs and service management tools
• Preferred experience managing remote, globally distributed support teams
• Subject matter expertise in code obfuscation and application protection is preferred