Customer Support Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 29, 2025

This job expires in: 30 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Manager.

Key Responsibilities

Lead the Customer Support team to ensure efficient handling of inbound cases
Monitor alerts and coordinate responses to outages or degradations
Develop knowledge of products to troubleshoot effectively and build strong customer relationships

Required Qualifications

3+ years leading or coaching a support team
3+ years supporting a technical product (hardware, software, or network-based)
Experience with high-volume ticketing systems
CRM experience; Salesforce preferred
Comfortable with remote collaboration tools

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