Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support who is dedicated to enhancing customer experiences through effective support systems and team leadership.

Key Responsibilities

• Oversee daily performance across support channels, ensuring timely and high-quality customer assistance
• Manage team capacity and priorities while fostering a culture of accountability and growth
• Utilize data to identify trends and communicate actionable insights for continuous improvement

Required Qualifications

• 3+ years of experience managing teams in a customer support environment
• Proven ability to mentor and develop early-career professionals
• Strong proactive ownership and leadership mindset
• Data-driven decision-making skills with a focus on long-term improvements
• Experience in using AI and systems to enhance support efficiency