Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support.

Key Responsibilities

• Oversee daily operations of the customer support team
• Develop and implement customer support strategies and policies
• Monitor performance metrics and drive continuous improvement initiatives

Required Qualifications

• Bachelor's degree in a relevant field
• Proven experience in a customer support management role
• Strong leadership and team management skills
• Experience with customer support software and tools
• Ability to analyze data and generate reports