Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager, Policy Reporter (Remote, US).

Key Responsibilities

• Field a high volume of customer inquiries by phone and email
• Host regular webinar training sessions to onboard new client teams and individuals
• Work closely with internal teams to resolve client queries and streamline existing processes

Required Qualifications

• Previous experience in a customer-facing role
• Previous experience in the software/SAAS industry
• Technical proficiency with Windows and MS Office suite
• Ability to manage a high volume of work and adhere to strict deadlines
• Comfortable working remotely and taking initiative to find one's own answers to questions