Customer Support Manager

Job Summary

A company is looking for a Manager I, Customer Operations.

Key Responsibilities

• Oversee and mentor a team of customer support professionals to ensure high-quality service delivery
• Manage daily operations for efficiency and adherence to company policies
• Enhance customer experience by leveraging feedback and performance data

Required Qualifications

• 1+ years of experience in team leadership and mentoring
• Advanced knowledge of operational metrics and KPIs
• Experience in managing stakeholder relationships across various organizational levels
• Experience leading change initiatives within customer support
• Ability to manage small projects or components of larger projects