Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support.

Key Responsibilities

• Lead and mentor a team of Customer Support Specialists to maximize performance and provide exceptional support
• Oversee omni-channel customer support operations, ensuring inquiries are handled professionally and efficiently
• Monitor team performance metrics and drive process improvements using data insights

Required Qualifications

• 5+ years of experience in customer support or a similar role, with at least 2 years in a leadership position
• Proven ability to manage and develop a high-performing support team
• Experience with omni-channel support and familiarity with tools like Zendesk and Salesforce
• Strong analytical skills for tracking KPIs and driving operational improvements
• Exceptional problem-solving capabilities for managing escalations effectively