Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager (part-time).

Key Responsibilities

• Serve as a resource for customers regarding clothing, fit, and style
• Assist customers with exchanges, returns, and ensuring a positive shopping experience
• Communicate with customers via email, live chat, and phone calls in a fast-paced environment

Required Qualifications

• Passionate about product knowledge and delivering excellent customer experiences
• Comfortable communicating with customers through various mediums
• Strong computer skills; familiarity with customer support and ecommerce software is a plus
• Ability to remain calm in stressful situations
• Excited to work in a small, startup environment