Customer Support Manager

Job Summary

A company is looking for a Manager of Customer Support.

Key Responsibilities

• Lead and develop the customer support team to deliver exceptional service in a virtual healthcare environment
• Oversee daily support operations and ensure timely resolution of inquiries from patients, members, and clients
• Ensure compliance with HIPAA regulations and maintain quality assurance standards

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• 5-7+ years of customer support experience, including leadership roles
• Experience in healthcare required, with telehealth or digital health preferred
• Strong understanding of HIPAA and healthcare compliance requirements
• Experience with CRM and support platforms (e.g., Zendesk, Salesforce)