Customer Support Manager

Job Summary

A company is looking for a Manager of Customer Support.

Key Responsibilities

• Provide leadership and mentorship to team members to achieve customer satisfaction goals
• Oversee the Help Desk operations and ensure adequate training for the Customer Support Team
• Manage customer relationships and collaborate with partners to ensure reliable service delivery

Required Qualifications

• Minimum of 10 years' experience in technical support and field service, with at least 7 years in management
• Proficient in support desk and field service solutions, including Salesforce and call center systems
• Bachelor's Degree required; Master's Degree or MBA preferred
• Strong organizational and project management skills
• Proven ability to recruit, develop, and retain staff