Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead and optimize customer support processes.

Key Responsibilities

• Manage a team of support associates, providing training and performance measurement
• Collaborate with leadership to identify business processes and goals
• Continuously develop and streamline customer experience workflows

Required Qualifications

• 3+ years of experience in customer experience
• 1+ years of management experience
• Familiarity with intercom or similar ticketing systems
• Experience in multichannel support operations (chat, email, phone)
• Tech/start-up work experience is a plus but not required