Customer Support Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 19, 2026

This job expires in: 30 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Manager for Shift 1.

Key Responsibilities

Manage and coach a shift team of 6-10 technical support agents and 1-2 Shift Leads
Monitor agent productivity and ensure adherence to standard operating procedures
Streamline internal processes to enhance customer service and satisfaction

Required Qualifications

Bachelor's degree preferred
1-5 years of industry and supervisory experience
Experience in a leadership or mentorship capacity preferred
Proven experience in a technical support or billing role
Experience working fully remote

COMPLETE JOB DESCRIPTION

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