Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager.

Key Responsibilities

• Lead and develop a distributed support team, ensuring accountability and customer empathy
• Manage SLA performance and oversee the full ticket lifecycle in Jira
• Champion AI tools to streamline support workflows and improve response times

Required Qualifications

• 5+ years of experience in software support or technical customer success, with at least 2 years in a management role
• Experience leading remote teams across different time zones
• Hands-on experience with Jira or similar ticketing platforms
• Strong analytical skills with the ability to present data-driven recommendations
• Familiarity with AI tools relevant to support operations