Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to oversee administrative support teams for federal government contracts related to student loan services.

Key Responsibilities

• Manage leadership and administrative teams for support services on student loan repayment and forgiveness
• Lead, train, and develop teams to maximize performance and ensure compliance with standards
• Collaborate with the Director of Operations to enhance workflows and improve customer experiences

Required Qualifications

• High School Diploma/GED
• 3 years of experience in an administrative customer service leadership role
• 3 years of experience with Department of Education student loan servicing contracts
• US Citizenship is required
• Must obtain and maintain a 5C Suitability clearance