Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead their SMB support team during a period of growth.

Key Responsibilities

• Manage daily operations of the SMB support team, including workload distribution and scheduling
• Serve as the primary escalation point for complex customer support issues
• Lead onboarding and training of new Customer Support Specialists

Qualifications

• 3-5+ years of experience in customer support or operations, with 1-2 years in a supervisory role
• Experience supporting SMB customers in a B2B environment
• Experience with hardware and/or software products preferred
• Proven ability to coach and develop frontline support teams
• Strong organizational skills to manage scheduling and competing priorities