Customer Support Manager
Job Summary
Overseeing the daily operations of the customer support team, the full-time remote Customer Support Manager will manage and mentor staff, ensuring effective resolution of customer inquiries and collaboration with other departments to enhance service quality.
Key responsibilities:
- Supervise daily activities of the customer support team to ensure timely resolution of inquiries
- Monitor team performance metrics and provide coaching for professional development
- Collaborate with internal teams to address escalated issues and improve support processes
Required qualifications:
- 5+ years of experience in customer support, with at least 2 years in a leadership role
- Bachelor's degree in Business, Computer Science, or a related field preferred
- Hands-on experience with ticketing systems such as Salesforce or Zendesk
- Prior experience leading cross-functional projects or teams
- Familiarity with conflict resolution techniques for handling escalated customer issues
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
