Customer Support Manager
Job Summary
Overseeing the daily operations of the customer support team, the full-time remote Customer Support Manager will manage and mentor support associates, ensuring effective resolution of customer issues while collaborating with other departments to enhance support processes.
Key responsibilities:
- Supervise daily activities of the customer support team, ensuring timely resolution of inquiries and issues
- Monitor team performance metrics and provide coaching for professional development
- Collaborate with internal teams to resolve escalated customer issues and contribute to process improvements
Required qualifications:
- 5+ years of experience in customer support, with at least 2 years in a leadership role
- Bachelor's degree in Business, Computer Science, or related field preferred
- Hands-on experience with ticketing systems such as Salesforce or Zendesk
- Prior experience leading cross-functional projects or teams
- Familiarity with conflict resolution techniques and de-escalation strategies
Complete Job Description
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