Customer Support Manager
Job Summary
Leading a team of Business Account Coordinators, the full-time Customer Support Manager will provide operational oversight, strategic direction, and exceptional service to business customers while working remotely within U.S. Central Time business hours.
Key responsibilities
- Lead, coach, and develop a high-performing team focused on customer service excellence
- Serve as an escalation point for complex customer concerns, driving effective resolutions
- Identify and implement process improvements to enhance efficiency and customer satisfaction
Required qualifications
- Associate degree or equivalent combination of education and experience
- Five or more years of customer service and/or customer support experience
- Previous leadership experience preferred, with a focus on team development
- Experience supporting business-to-business (B2B) customers is highly valued
- Proficiency in Salesforce, ERP systems, and Microsoft Office applications
Complete Job Description
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