Customer Support Manager
Job Summary
Leading a team of support associates, the full-time Customer Support Manager will develop and optimize processes to enhance customer experience, manage onboarding and training, and collaborate cross-functionally, all in a remote work environment.
Key responsibilities
- Act as the Voice of CX, addressing key needs during planning and strategy development
- Manage and train a team of support associates while measuring performance and scaling the team
- Work cross-functionally to communicate feature requests and streamline support processes
Required qualifications
- 3+ years of experience in customer experience
- 1+ years of management experience
- Familiarity with intercom or similar ticketing systems
- Experience in multichannel support operations (chat, email, phone)
- Tech/start-up work experience is a plus
Complete Job Description
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