Customer Support Manager
Job Summary
Overseeing daily operations of a support team, the full-time Customer Support Manager will manage scheduling, mentor agents, and ensure high customer satisfaction while coordinating between customers and product teams.
Key responsibilities
- Recruit, train, and mentor support agents while managing daily operations and performance reviews
- Track and report key performance metrics, including time to resolution and customer satisfaction rates
- Collaborate with Product and Engineering teams to address issues and ensure timely communication
Required qualifications
- High School Diploma or Equivalent General Studies, Required
- 5+ years of customer support management experience, Required
- Process building and documentation experience, Required
- Hands-on experience building out support systems and processes, Required
- Bachelor's in Business or Systems Engineering, Preferred
Complete Job Description
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