Customer Support Operations Consultant

Job Summary

Customer Support Operations Consultant is a remote, contract position focused on managing customer support tickets, executing operational tasks, and ensuring timely resolution of customer requests for a minimum of three months.

Key Responsibilities

• Triage and manage customer support tickets in Jira or other internal systems
• Execute assigned support workflows according to standard operating procedures
• Document actions taken and maintain organized ticket notes for clarity and resolution tracking

Required Qualifications

• 2+ years of experience in customer support operations or a similar ticket-based role
• Strong experience working in Jira, Zendesk, or other ticketing systems
• Ability to follow standard operating procedures and checklists
• Comfortable working with technical or semi-technical products
• Strong ownership mindset to keep tickets moving and follow up on issues