Customer Support Operations Consultant

Job Summary

To support customer outcomes and enhance service delivery, the full-time Customer Support Operations Consultant will manage pre-sales engagements, develop service management processes, and drive opportunity development in a remote environment.

Key responsibilities

• Drive Managed Services opportunity development across target verticals to build and sustain pipeline
• Manage end-to-end pre-sales support activities in partnership with sales teams
• Design and own ITIL-aligned service management processes across various domains

Required qualifications

• Degree in Computer Science, Information Systems, Business, or a related discipline
• 5+ years of experience in business development, sales, or strategic partnerships within a technology or professional services environment
• 3+ years of experience in IT Service Management, with at least 1 year focused on process design and architecture
• Demonstrated application of commercial principles to structure and negotiate business agreements
• Utilization of productivity and process mapping tools including PowerPoint, Excel, Visio, or Lucid