Customer Support Operations Generalist
Job Summary
Providing exceptional customer support, the full-time Customer Support Operations Generalist will process applications and invoices, resolve account issues, and answer inquiries related to energy programs while working remotely.
Key responsibilities
- Communicates with corporate personnel and external customers, responding to correspondence across various channels
- Compiles and reviews orders involving billing program or service issues and corrects business process exceptions
- Processes written customer correspondence and follows up in a timely manner to ensure customer satisfaction
Required qualifications
- One or more years of experience researching, analyzing, and interpreting complex customer data
- Proficiency with Microsoft Excel, Outlook, and SharePoint
- Ability to lift up to 25 lbs and operate basic office equipment
- Experience with CARE and Income Qualified programs is preferred
- Strong analytical skills to assess, research, and make sound decisions
Complete Job Description
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