Customer Support Operations Manager

Job Summary

A company is looking for a Customer Support Operations Program Manager.

Key Responsibilities

• Co-create and operationalize Support procedures to maintain a centralized framework for global Support policies
• Drive the expansion of core programs by aligning owners and defining success measures
• Facilitate prioritization of Support tooling and systems, ensuring clear decisions and follow-through

Required Qualifications

• 5+ years of experience in a technical Support environment, preferably for ERP or SaaS products
• 2+ years of experience in Support Operations areas including Quality Assurance and Workforce Management
• BA degree or equivalent related experience
• Experience with common Support tooling such as Salesforce and Jira
• Advanced skills in Microsoft Office, particularly Excel and PowerPoint