Customer Support Operations Manager

Job Summary

A company is looking for a Manager, Customer Support Operations.

Key Responsibilities

• Lead a team of analysts, managing priorities and fostering continuous learning
• Oversee the design and maintenance of dashboards and scorecards for key performance indicators (KPIs)
• Partner with senior leadership to identify operational needs and design scalable solutions

Required Qualifications

• Bachelor's degree in business or a related field
• 3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years in people management
• Proven ability to lead teams and deliver measurable business outcomes
• Advanced proficiency with Power BI, Excel, and other analytics tools
• Understanding of SaaS business models and operational KPIs