Customer Support Operations Specialist

Job Summary

A company is looking for a CX Support Operations Senior Specialist to manage support operations for Dr. Marty Pets.

Key Responsibilities

• Manage GCC relationships, including training and escalation handling
• Lead development of support QA systems and documentation updates
• Monitor call drivers and recurring support themes

Required Qualifications

• Strong relationship management and vendor partnership skills
• QA process and documentation expertise
• Bachelor's degree or equivalent experience; Business or Communications preferred
• 3-5 years in customer support operations
• Experience with third-party vendor management and QA oversight preferred