Customer Support Principal

Job Summary

A company is looking for a Financial Edge NXT Customer Support Principal.

Key Responsibilities

• Serve as the liaison between Customer Support and other departments, ensuring effective prioritization of issues
• Oversee complex customer cases and provide subject matter expertise for new functionalities
• Author and edit Knowledgebase content while capturing case trend data for process improvements

Required Qualifications

• 4-6 years of experience with Blackbaud Financial Edge software
• Background in accounting, such as an Accounting degree or relevant experience
• Familiarity with Yodlee or other financial aggregators preferred
• Understanding of APIs (Application Programming Interface) preferred
• Ability to work effectively in changing environments and anticipate customer needs