Customer Support Program Manager

Job Summary

Driving strategic and operational programs, the full-time Customer Support Program Manager will enhance customer and agent experiences by collaborating cross-functionally, managing initiatives, and structuring ambiguous projects, all while working remotely within the United States or Canada.

Key responsibilities

• Lead high-impact initiatives to improve customer and agent experiences across Customer Experience
• Coordinate with cross-functional teams to manage dependencies and maintain alignment on projects
• Operationalize ambiguous initiatives by clarifying ownership and creating scalable execution plans

Required qualifications

• 4-6 years of experience in program management, operations, or customer experience
• Experience leading cross-functional programs with multiple stakeholders
• Strong organizational skills with the ability to manage multiple initiatives simultaneously
• Ability to create clarity and structure in ambiguous environments
• Familiarity with operational tools like Zendesk, Asana, or similar platforms