Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities:

• Manage inbound phone calls, emails, and chats with empathy and attention to detail
• Become a product and solutions expert, identifying customer needs and providing solutions
• Proactively engage with customers to troubleshoot issues and build relationships

Required Qualifications:

• Degree in communications or related field
• Experience in support and phone communication roles
• Proficient with digital technology platforms
• Knowledge of AI technologies such as Chat GPT
• Hubspot knowledge is preferred