Customer Support Representative
Job Summary
A company is looking for a Customer Support Representative Contractor.
Key Responsibilities:
- Provide customer support via chat, emails, and phone calls
- Identify and address customer needs effectively
- Track customer inquiries, measure support metrics, and identify product issue trends
Required Qualifications:
- Minimum 2 years of customer service/support experience in technology or finance
- Able to work autonomously and in a team-oriented manner
- Metrics-driven mindset with a commitment to continuous improvement
- Familiarity with Customer Support CRMs
- Competence in using G-Suite (Gmail, Google Docs, Sheets, Slides)
COMPLETE JOB DESCRIPTION
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