Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative (Tier 1) for the EMEA region.

Key Responsibilities

• Respond to customer inquiries through email and live chat
• Troubleshoot customer issues and explain solutions clearly
• Escalate complex technical issues and ensure timely follow-up

Required Qualifications

• Based in Kenya and legally authorized to work there
• 3+ years of experience in customer support or a client-facing role
• Reliable internet connection and a dedicated, quiet workspace
• Ability to work full-time between 8/9 AM and 5/6 PM (EMEA hours), Monday-Friday