Customer Support Representative

Job Summary

Assisting event attendees across North America, the part-time Customer Support Representative will provide support via phone and email for ticket purchases and general inquiries in a remote, fast-paced call center environment.

Key Responsibilities

• Provide prompt, professional support to patrons by phone and email
• Assist customers with ticket purchases, order issues, and event-related inquiries
• Accurately document and resolve customer issues in a timely manner

Required Qualifications

• Minimum 6 months of call center experience required
• High school diploma or equivalent required
• Strong computer skills and ability to learn new systems quickly
• Availability to work at least 20 hours per week
• Flexibility to work weekends and occasional holidays