Customer Support Representative

Job Summary

Customer-obsessed and tech-savvy, the full-time remote Customer Support Representative will provide superior technical support and troubleshooting for customers, working Tuesday through Saturday from 9:30 AM to 6:30 PM EST.

Key responsibilities

• Identify, research, and resolve technical and end-user application issues
• Educate and coach customers on best practices for using products and services
• Document all customer interactions and research in Salesforce to ensure service reliability

Required qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network-related issues
• Strong analytical and problem-solving skills