Customer Support Representative

Job Summary

Working remotely within 30 miles of Austin, TX or Denver, CO, the full-time Customer Support Representative will provide first-contact resolutions to clients via email, chat, and phone, ensuring an excellent customer experience while troubleshooting technical issues and collaborating with support teams.

Key responsibilities

• Deliver best-in-class customer experiences by managing inquiries through various communication channels
• Troubleshoot technical issues and diagnose root causes while maintaining accurate documentation
• Partner with internal teams to resolve complex customer issues and meet key performance indicators

Required qualifications

• Fluent English speaker with 1+ years of experience in a contact center or technical support environment
• High School Diploma or GED required
• Strong multitasking skills and ability to self-manage workload
• Critical thinker with the ability to assess and provide proactive solutions
• Eagerness to learn quickly and adapt to a changing product environment