Customer Support Representative

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, May 03, 2024

This job expires in: 10 days

Job Category: Customer Service

Weekly Hours: Part Time

Job Summary

A company is looking for a Customer Technical Support Representative - Part Time.

Key Responsibilities:

Reviewing and addressing student and instructor feedback on the material and platform
Assisting students and instructors with accounts, subscriptions, and course setup
Communicating promptly and professionally with customers through a ticketing system

Required Qualifications:

Pursuing a degree in Computer Science, Engineering, Math, or related field
Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly
Availability for flexible work hours, including early mornings, afternoons, evenings, and weekends
Deep product knowledge to answer customer questions
Experience with processing feedback and making content improvements

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