Customer Support Representative

Location: Remote

Compensation: Hourly

Staff Reviewed: Fri, May 10, 2024

This job expires in: 10 days

Job Category: Customer Service

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities:

Provide live customer support via email and chat
Handle support requests and escalate as needed
Monitor site issues and ensure quick resolutions

Required Qualifications:

2+ years experience in customer support or operations
Knowledge and enthusiasm for sports, sports gaming, and technology
Experience with Customer Support tools like Zendesk and Intercom
Knowledge of online gaming fraud, payments, and tools preferred
Collaborative and team-oriented mindset

COMPLETE JOB DESCRIPTION

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