Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Complete the CSR I certification program within 10 weeks and provide exceptional support via chat, email, and phone
• Meet or exceed customer satisfaction scores and service level agreements (SLAs), while documenting all interactions in Salesforce
• Collaborate with internal teams to resolve customer issues and drive product adoption through best practices

Required Qualifications

• High School Diploma or GED
• 1+ year of service experience, preferably in customer support or a call center environment
• Tech-savvy with the ability to learn and adapt to new technology
• Experience with Salesforce or similar CRM preferred
• Self-motivated and focused on exceeding customer expectations