Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to join their remote support team.

Key Responsibilities

• Respond to customer inquiries via email and live chat using support tools
• Occasionally assist customers through screen shares and video conferencing
• Collaborate with a global support team to resolve issues and share insights for process improvement

Required Qualifications

• Must be based in the United Kingdom
• 2+ years of experience in a customer support or client-facing role, preferably in a remote SaaS environment
• Proven experience managing live chat conversations
• Comfortable working with KPIs and performance metrics
• Reliable internet connection and availability to work full-time during EMEA business hours