Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - COBRA.

Key Responsibilities

• Respond to customer inquiries with professionalism and accuracy
• Manage COBRA and FBA Customer Support phone queues and resolve issues promptly
• Maintain documentation of communications and escalate complex concerns as needed

Required Qualifications

• Proficiency in Microsoft Office
• 2-3 years of experience in a professional customer-facing office environment
• A high school diploma or equivalent
• Strong organizational skills to multitask in a fast-paced environment
• Proficiency in problem analysis and troubleshooting