Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to enhance customer satisfaction and retention by providing personalized support.

Key Responsibilities

• Serve as the first point of contact for customers via chat, email, and phone to troubleshoot concerns
• Educate customers on product use and develop training materials to maximize their experience
• Identify customer needs and propose solutions, while tracking requests and reporting software issues

Required Qualifications

• 1-2 years of experience in a technical customer support role or similar
• Experience with web and mobile applications for effective troubleshooting
• Ability to learn quickly and adapt to new features and product updates
• Curiosity and willingness to take ownership of customer interactions
• Experience in a SaaS support function is a plus