Customer Support Representative

Job Summary

A company is looking for an Associate Customer Support Representative (Pet).

Key Responsibilities

• Provide top-tier support via phone, chat, and email to assist customers with software usage
• Troubleshoot technical issues and train customers on software features
• Collaborate with the team to escalate issues and participate in special projects

Required Qualifications

• Previous experience in customer support, preferably in a SaaS or tech-related role
• Tech-savvy with a strong ability to learn new software quickly
• Experience in troubleshooting and providing customer-centric solutions
• Ability to build relationships and work closely with customers
• Availability to work during core business hours and participate in on-call coverage for holidays